Lexington , Kentucky Direct Hire Apr 29, 2021 IT Support Overview:
Converge is seeking a talented and well-rounded Operations Administrator to join our Managed Solutions Center team in Lexington, KY. The Converge Enterprise Cloud (CEC) Operation Administrator will be responsible for assisting the Director of Operations and the greater CEC staff, including development of our ITSM solution and other automation tools. This individual will also be responsible for population and improvement of our CMDB, tracking and maintaining HW/SW licensing, customer implementations, and coordinating disaster recovery testing. There will be a blend between technical knowledge and understanding of the environments and the statistical realities of a multi-tenant and multi-vendor datacenter implementation. Additionally, this resource will assist with activities related to the management of the Lexington Data Center.
Responsibilities:
Assist the Director of Operations with all aspects of Operational Management on a day to day basis, including analysis of metrics, development of reports, and related tasks
Follow-up with all engineers and team leads to address ticket status and project information
Assist with operational escalations and customer support issues
Coordinate Recovery on Demand product lifecycle, including oversight of DR exercises
Assist with new customer on-boarding and Turnover to Operations
Assist with improvement of the corporate ITSM Solution
Management and maintenance of the CMDB, Ticketing, Change Management, and Problem Management activities
Develop a standard process for housing CEC Process Documents, implement, and communicate to the teams
Develop, implement, and maintain Documentation Repository for CEC/On Premise teams
Monitor capacity management tool/process once fully implemented
Capture, track, maintain, and understand all pertinent information for software licenses and their use in the data cetners (VMware, Microsoft, RHEL, Trend, Etc.)
Assist with maintaining support of assets and internal asset management
Work with 3rd party vendors to ensure adherence to contractual obligations and objectives, SLA's, SLO's, and related goals
Assist with delivery management for customers, including billing, disaster recovery, and contract renewals where applicable
Monitoring of DC devices
Dispatch &/or escort for third-party staff who maintain DC equipment
Schedule work activities at our off-site location in Chicago
Key management for all areas of the Lexington building
Data destruction
Monitoring alarm systems and addressing issues as they arise
Professional Development Opportunities:
Project Manager
Operations Engineer
Service Delivery Manager
Success Characteristics:
Honest, Enthusiastic, Respectful, takes Ownership, achieves excellence, and consistently delivers quality service to team members and customers alike
Team player, flexible, adaptable, responsible, punctual, proactive, and self-sufficient
Affinity for and successful experience with small to medium size business environments
Ability to adapt and thrive in a constantly changing work environment
Qualifications:
3+ years of direct, on-the-job experience with network and computer systems, preferably in a multi-tenant environment (Managed Services experience preferred)
Knowledge of Support Desk Software with awareness of ITIL Service Desk process
Time management and organizational skills
Strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical people
Demonstrated commitment to continuous learning and personal development
Desired:
ITIL Foundations or related certifications
Experience with coding/scripting
Experience with ITSM tools such as Cherwell, Service Now, etc.
NOTE: This job description is not intended to be all-inclusive. This position may perform other related duties as requested to meet the ongoing needs of the organization.
Lincoln , Rhode Island Direct Hire Apr 14, 2021 Database Job Title:
Solutions Architect
Overview:
The Converge Solutions Architect (SA) combines deep technical expertise with a keen understanding of how to address the critical business needs of enterprise customers through Consulting and Implementing solutions. The SA is a high-impact, high-visibility role, and is considered to be the pinnacle of the Systems Engineering career path at Converge. You will be hands on designing, architecting, and implementing automation, Application, and hybrid cloud platforms.
Responsibilities:
Be the key technical leader and influencer in shaping customer decisions to adopt technologies involving OpenShift/Kubernetes distributions.
Serving as a Solutions Architect and trusted advisor for both the end customers and field sales teams.
Present, demonstrate and help execute proof of concepts for RedHat, IBM and VMWARE technologies, drive customer engagements from early conversations to decision making evaluations.
Design and implement hybrid cloud solutions based on Middleware, Integration, technologies in public and private Clouds ex: AWS, VMWare or Azure.
Influence Converge go-to-market strategies by providing feedback to pre-sales, and engineering on current and future product/solution requirements and assist in pre-sales blockers when encountered.
Be a self-starter who can flourish in a dynamic technology company.
Stay well ahead of the learning curve in your area of expertise and related business trends.
Requirements:
10+ years of relevant experience in Software pre-sales and technical sales.
Strong experience selling and architecting Public Cloud solutions based on AWS and Azure. Knowledge of GCP is a plus.
Must have real world practical hands-on experience with either AWS, Azure or GCP.
Experience with AWS Outpost and VMware Cloud on AWS.
Strong IT finance fundamentals (ROI/TCO conversations and public cloud cost).
Thorough understanding of networking in Virtualization and Public/Hybrid Cloud.
Must be able to thrive in a fast-paced, ever-adapting environment, working with cross-functional teams and leveraging company resources to drive sales using a combination of top-down and bottom-up tactics.
Must be a strong communicator and presenter with excellent writing skills with a penchant for organization, constant follow-up and attention to detail.
Experience in design, architect and deploying complex deployments.
Must have experience with IaC, Automation Platforms, Terraform, Ansible (preferred), SaltStack, etc.
Prior experience in application development or Systems Engineering background is a must.
Thorough understanding of technical sales techniques and processes including ability to understand customer needs, overcome objections, assist in development of business cases and technically close deals.
Excellent oral and written communications skills, as well as excellent presentation skills.
Ability to travel within the United States as required.
Qualifications and Experience:
Bachelor’s degree or equivalent experience
At least 5 years prior Solutions Architect experience in a high-tech sales environment with a proven track record of success in driving customer adoption of technology
Holding at least one of these certifications: AWS Certified Cloud Practitioner, AWS Certified SysOps Administrator, AWS Certified Solutions Architect (Associate or Professional) or equivalent from other Cloud Providers
Holding at least one of these certifications: Microsoft Certified Azure – Fundamental Exam, Microsoft Certified Azure Administrator or Microsoft Certified Solutions Architect
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Oklahoma City , Oklahoma Direct Hire Apr 6, 2021 IT Support Accudata Systems, a part of Converge Technology Solutions is seeking a help desk technician for our managed services department. The help desk technician’s primary responsibility is to provide exceptional customer support while providing technical support by phone, email, and onsite for our customers.
What you need for success:
Excellent customer service and communication skills.
Strong analytical skills with the ability to solve complex technical problems.
Ability to work individually as well as part of a team.
A passion for learning technology.
Ability to provide necessary written documentation and knowledge transfer to customers during and after project implementations.
The ability to travel up to 25% (usually in Texas).
Experience with the following required:
PC hardware repair on desktops and laptops
Windows OS installation, reloading, and data migrations
Basic routers, switches, wireless and security technologies
Basic Windows Server administration for end-user needs (AD, DNS, DHCP)
Familiar with Windows Server operating systems (2008 R2+)
Basic Networking (TCP/IP, SSH, DHCP)
Microsoft Office 365, SharePoint, and Azure Administration
Optional but recommended:
Undergraduate degree in Computer Science, Information Technology, or related field (or working towards one). Equivalent working experience will be considered as well.
A minimum of one year in a help desk or desktop support environment.
Entry level Microsoft certifications are preferred.
Entry level Cisco certifications are preferred.
This job will be based in Chickasha, OK. Accudata offers an excellent compensation plan, a benefits package that includes medical, dental, life, AD&D, flex and 401k, and a challenging yet stable work environment.
To Apply:
http://app.jobvite.com/m?3q6bAlw7
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Atlanta , Georgia Direct Hire Apr 1, 2021 Other Area(s) Business Development Manager (BDM) - Managed Services
Converge Technology Solutions
Converge Technology Solutions Corp. is a North American software-enabled, Hybrid IT Solution Provider focused on delivering industry leading solutions and services. Converge’ s regional sales and services organizations deliver advanced analytics, cloud, cybersecurity, and managed services offerings to clients across various industries.
Converge supports these solutions with talent, expertise and digital infrastructure offerings across all major IT vendors in the marketplace. This multi-faceted approach enables Converge to address the unique business and technology requirements for all clients in the public and private sectors.
Our goal is to provide a trusted partner to some of the largest brands in the world that brings together world-class solutions and services to help reduce costs, increase efficiency, and create competitive advantages.
As Converge continues its tremendous growth in North America, we are expanding our Next Generation Managed Services Offerings for our customers due to the increased demand.
Position Overview:
The Managed Services BDM opportunity at Converge Technology Solutions is a technology diverse specialist sales opportunity that is focused on delivering managed services solutions across an innovative and broad portfolio of services. Our managed services portfolio is a very comprehensive portfolio that covers Managed Cloud Services, Cybersecurity Operations, Managed End-User Client Services, SAP Operations and more. We combine the power of tech with automation, standardization and a strong governance model to provide resilient, high value managed services. Our unique, flexible delivery model allows for customers to select the right support structure to meet their challenges in ensuring a stable, mature IT operations.
Responsibilities:
Create, manage and execute sales plans that focus on selling managed services solutions into our key accounts, with a focus on achieving revenue goals consistently on a quarterly and annual basis
Working with the Account Executive (AE) assigned to a customer, plan and manage both account and deal strategy.
Identify, qualify, orchestrate and close new managed services business within net new and existing accounts
With account AE, develop a detailed understanding of organizational structure, competitive landscape and technology heat map within focus accounts.
Prospect independently and with AE partners into targeted named accounts. Develop and execute field sales campaigns to create demand, work closely with Lead Generation, Partner Community, and Sales Engineering resources to build and manage a robust pipeline of new business. Manage multiple complex sales processes simultaneously
Articulate the Converge Technology Solutions value proposition for Managed Services to senior IT leaders, effectively identify and quantify customer challenges and business value through a consultative sales approach
Work within a team environment; manage internal and external resources to execute account and deal strategy and maximize sales efforts and success rate
Establish & maintain strong and referenceable relationships with existing client base
Forecast sales and revenue accurately
Create proposals and Statements of Work in a timely manner
Contribute content for RFPs
Knowledge, Skills, Abilities & Experiences Required:
A thorough understanding of one or more public cloud platforms (Amazon Web Services, Microsoft Azure, Google Cloud Platform) and the benefits and limitations of those platforms
Strong knowledge of the security market and current trends
Minimum of 7-10 years of technology services sales experience focused on cloud solutions and/or security solutions, with a track record of consistent over-achievement against assigned
Bachelor’s Degree or equivalent experience required
Demonstrated success in strategic account selling; critical thinking with ability to create and execute account plan and strategy
Ability to motivate individuals for the common good of our customers
Excellent communication skills
Strong negotiation and closing skills
Hunter mentality with proven experience in effectively building a revenue base
Creative problem solver who can react quickly and multi-task
Highly driven and self-motivated
Strong leadership and people skills
Strong business acumen; polished, and articulate, comfortable selling and presenting to senior level executives
Holistic understanding of Enterprise Technologies – public cloud, MSFT solutions, cybersecurity solutions, servers, storage, and networks.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Houston , Texas Direct Hire Mar 31, 2021 IT Support Accudata Systems, a part of Converge Technology Solutions is seeking a help desk technician for our managed services department. The help desk technician’s primary responsibility is to provide exceptional customer support while providing technical support by phone, email, and onsite for our customers.
What you need for success:
Excellent customer service and communication skills.
Strong analytical skills with the ability to solve complex technical problems.
Ability to work individually as well as part of a team.
A passion for learning technology.
Ability to provide necessary written documentation and knowledge transfer to customers during and after project implementations.
The ability to travel up to 25% (usually in Texas).
Experience with the following required:
Required to work four ten-hour shifts (multiple shifts available)
PC hardware repair on desktops and laptops
Windows OS installation, reloading, and data migrations
Basic routers, switches, wireless and security technologies
Basic Windows Server administration for end-user needs (AD, DNS, DHCP)
Familiar with Windows Server operating systems (2008 R2+)
Basic Networking (TCP/IP, SSH, DHCP)
Optional but recommended:
Undergraduate degree in Computer Science, Information Technology, or related field (or working towards one). Equivalent working experience will be considered as well.
A minimum of one year in a help desk or desktop support environment.
Entry level Microsoft certifications are preferred.
Entry level Cisco certifications are preferred.
This job will be based in Houston, but will require some travel to support projects based in other Accudata Systems locations. Accudata and Converge Technology Solutions offer an excellent compensation plan, a benefits package that includes medical, dental, life, AD&D, flex and 401k, and a challenging yet stable work environment.
Please Click Below Link To Apply:
http://app.jobvite.com/m?33JlAlwx
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Saddle Brook , New Jersey Direct Hire Oct 5, 2020 Security Position Summary:
The Cybersecurity Technical Presales Architect provides technical architecture support for clients and prospect opportunities, with an emphasis on the IBM and Cisco security suites. This national role can be based from most US cities.
Primary Duties & Responsibilities
Provides analyses and technical support for clients’ engagements and assists the account team and other consultants with development of proposals, quotations and presentations/demonstrations; responsible for technical sales cycle working closely with sales to close business
Effectively delivers customer presentations, demonstrations and other related collateral
Performs pre-sales activities in conjunction with Account Teams in educating clients on Converge Security offerings, with a primary emphasis on the vendor security suites.
Prepares and delivers client presentations
Provides technical demonstrations to include implementation/migration planning
Prepares deliverable templates/client timetables
Develops recommendations based on analysis of business and technical requirements
Reviews client hardware and software configurations to ensure client meets necessary requirements
Supports and recommends architecture and design of projects
Performs account management duties to include research, problem solving, technical support, and general maintenance of client relationship
Prepares sales quotations and technical responses to Request of Quotation (RFQs) & Request for Information (RFIs) and Request for Proposals (RFPs)
Performs base level assessments and other discovery activities
Is mentored by more senior level resources through shadowing and other methods to support growth and develop technical expertise
Work with Security Leadership to help formulate and execute a mid-market security coverage/sales program
Training – Develop and execute a professional plan that will enhance skills
Position Requirements
Basic Qualifications
Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field
At least three (3) years of Information Technology related work experience in a Security solutions focused role, with an emphasis on the Cybersecurity.
Other Position Requirements
Demonstrated ability to architect Security systems and configurations
Demonstrated ability to acquire further technical skills
Demonstrated communication and presentation skills
Demonstrated ability to multitask and prioritize workload
Demonstrated customer service skills
Demonstrated ability to investigate problems and utilize problem solving techniques
Demonstrated ability to establish positive working relationships and work as a team player in a consulting environment
Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions.
Demonstrated ability to develop strong client relationships and trust to secure future business.
Preferred Qualifications
Prior vendor technical pre-sales experience in network, endpoint and cloud security
Relevant certifications in applicable point solutions
Consulting experience
Demonstrated knowledge of project estimation and scoping experience
Santa Clara , California Direct Hire Oct 2, 2020 Networking
BlueChipTek is looking for a Senior Architect to help take our company to the next level. You will be working with some of the most innovative companies that are shaping our culture for the next decade. You’ll work with entrepreneurs, start-ups, VC backed, and large-scale companies that are working on incredible new ideas and focused on growth. We are a fast-paced company, on the leading edge of the technology where you’ll be working on the ground floor with the next generation of innovators.
Knowledge and able to engage in customer opportunities in the following areas:
LAN/WAN networking from a consultative approach
Wireless networking
Network wecurity / next generation firewalls
Datacenter modernization
Experience with working with Cloud Native Architecture & born in the cloud companies
For this position, we are specifically looking for an architect who has experience in the following areas:
Deep Networking Skills – Juniper, Cisco, Arista
Enterprise/campus networking and security – Aruba, Cisco Meraki
Network security – Palo Alto Networks, Cisco, Cisco Meraki, Checkpoint, Fortinet
Responsibilities
Strategic conversations with CTO, CIO’s and senior level technical staff
Ability to work with Application and Business teams not just traditional network teams
Ability to create and manage POC’s & POV’s.
Ability to create strategic presentations for adopting new technologies and modernization projects
Support the Sales and the rest of Engineering team by creating various kinds of project documentation such as:
Bills of Materials
Statements of Work
System Diagrams
Project Presentations
Be available to answer technical and product comparison questions for the field and inside sales teams
Assist and accompany the BCT sales team as required on customer calls and onsite meetings as a technical subject matter expert during various stages of sales process
Capture technical requirements for sales opportunities and recommend specific, detailed solutions
Help growing BCT’s business through the acquisition of new customers, winning sales opportunities, and earning repeat business with existing customers, and building business relationships with customers and manufacturers
Analyze technology trends for influence and impact on BCT products, strategy, and customers
Identify new opportunities for strategic directions and innovation
Contribute to or lead definition of an architectural framework for specific areas of technical expertise
Provide recommendations to senior management on strategic issues based on technical expertise and knowledge of industry trends combined with business needs
Deliver technically focused presentations to internal audiences to develop and promote BCT technology strategies
Deliver technically focused presentations to external audiences (on-site meetings, workshops, conferences, etc.) to promote solutions BCT is actively selling and to demonstrate BCT's technical expertise
Directly contribute to development of technical standards that are important to BCT
Be involved in Professional Services engagement within areas of expertise, to ensure that Customers are satisfied and to keep up with technical skills
Initiate and cultivate productive and positive working relationships between yourself and all BCT employees
Education and Experience Requested
10+ years of hands-on experience in network and firewall architecture and technologies
Deep understanding of networking technologies and protocols such as: Ethernet, LACP, VLAN, MPLS, VPLS, OSPF, IS-IS, BGP, QoS, STP, DNS, Multicast, TCP, HTTP
Fluency in translating applications needs to networking requirements
Four-year college degree in Information Systems or equivalent work experience
Current, relevant industry certifications a plus – Juniper Networks (JNCIS/JNCIP/JNCIE), Palo Alto Networks (PCNSE, PSE-P), Cisco Networks (CCNP, CCNE)
Additional Requested Skills
Team focus – Everything we do involves teamwork. Solutions architects are the elite members of the team and are often called upon to mentor and provide leadership to others
Results-oriented, highly productive, self-starter, taking ownership of tasks and completing them in a timely manner without reminders and with minimal supervision
Familiarity with various server technologies is helpful, but not required
Familiarity with various storage technologies/protocols: SAN, NAS, File Systems, FC, FCoE, iSCSI, SMB, CIFS, NFS, etc. is helpful, but not required
Familiarity with Linux and Windows Server system administration is desirable, but not required
Familiarity with AWS, GCP and Azure cloud platforms is desired
Saddle Brook , New Jersey Direct Hire Oct 2, 2020 Security Converge is looking for a Cybersecurity Enterprise Solutions Architect to join our growing team! As a Converge Cybersecurity Enterprise Solutions Architect , you will be responsible for planning and designing, enterprise security solutions. You will work closely with our clients and Managed Service Team to develop intelligent, scalable architectures to support the opportunity to work with our architects, engineers, and consultants, to understand our clients’ needs and craft a strategic security roadmap to get them there.
The Cybersecurity Architect will work with a team of engineers to maintain security systems and ensure successful implementation of security services to customers. Under the general direction of the Cybersecurity Leader, the Cybersecurity Enterprise Solutions Architect will find challenges on both sides of cyber, both designing secure environments, as well as compromising them during security assessments. The ideal candidate will proactively stay up to date with the threats landscape, conduct threat intelligence research, and convert that knowledge into offensive and defensive understanding. This role is a dual function of internal operations and client facing solution architecture and design. The ideal candidate will also assist clients by providing guidance on how to technically harden defenses following a cybersecurity framework. Using a mix of open-source and professional cybersecurity tools, this Subject Matter Expert can develop a fully baked cybersecurity strategy and actively engage with client delivery, and in campaigns such as penetration testing and red-team exercises including social engineering.
Job Responsibilities
The Cybersecurity Architect is responsible for Sales Engineering support, along with planning, designing and integrating solutions for multi-vendor Cybersecurity Solutions.
Participate in the planning, design, installation, and integration of security systems and cyber tools, including automation and orchestration capabilities where applicable.
Design, build, and lead in the implementation of the security stack and tools used by SOC.
Work with the DevOps team in the development of security stack integrations and tools used by SOC.
Work with the Deployment team in the deployment of security stack components and tools used by SOC.
Work with the Cloud Services team in the review and use of security stack components and tools.
Create documentation, flowcharts, layouts, diagrams, charts, and other applicable deliverables for current solutions.
Ensure that security services are being delivered to clients according to agreement terms.
Assist in root cause analysis for systemic issues as needed.
Provide assessments, design deployment and implementation services of multi-vendor security solutions in an enterprise environment
Support and/or lead application security testing
Stay informed on current events through threat Intelligence from OSINT and industry partners to enable threat hunting operations and improve detection capabilities
Engage various manufacturer engineering resources for lab access and design assistance
Assess customer environments and make recommendations
Act as an escalation point for Converge Engineers and Consultants
Meet with key partners to stay current on products and technologies
Maintain multiple advanced manufacturer specific and practice specific certifications.
Complete additional relevant certifications, as recommended or assigned by Cybersecurity Practice Leaders
Build and harden labs and production environments in traditional data center, hybrid, and cloud models
Work with Cybersecurity management team and Managed Security Services Practice Leader to develop or update standardized delivery, onboarding and managed services documentation.
Ability to perform vulnerability assessments, penetration testing, and red-team exercises preferred
Requirements
5+ years of work experience in Information Security or related fields.
Must be fully knowledgeable and able to design and plan, implement, and support security solutions in the following vendor technologies:
IBM Security portfolio
Current Endpoint Security Controls
Current Identity and Access Controls
Cisco Security (NGFW/NGIPS: ASA/FTD, FMC, AMP, or ISE) preferred but not required
Palo Alto and Juniper Security, preferred but not required.
Microsoft Azure Security, a plus
Amazon Web Service, a plus
Cloud Security Access/CASB understanding, a plus
One of the following certifications: CompTIA Security+, CCNA Security, CEH, SSCP, OSCP, CISSP
Strong communication skills with the ability to convey complex cyber-related information and business risks to non-technical audiences
Ability to enable IT integration with security platform integration frameworks Excellent customer service skills over the phone and in person
Ability to problem-solve and come up with solutions under pressure
Ability to work within a project framework and deliver on deadlines
Must be willing to collaborate with team members on projects to meet client expectations
Demonstratable examples of innovative thinking and problem solving
High level of motivation, organization, and commitment to professional development
Experience successfully working collaboratively and independently with minimal supervision
Professional demeanor
