Talent Solutions

• The Sales Support Representative (SSR) will be responsible for managing the quoting activity of an assigned list of accounts.
• Work with Account Manager and Pre-Sales teams to obtain necessary information to build customer facing quotes.
• Work with Distribution and Manufacturing Vendors to obtain pricing for quoting process.
• Follow the published SSR process flow and meet all established SLAs.
• Utilizes CRM and other tools to build customer facing quotes.
• Work with Order Fulfillment Team to insure clean handoff of POs.
• Escalate issues outside of the SSR Process Flow to Sales Operations Manager.

• Responsibilities:

• Comply with Published SSR Processes and SLAs.
• Work in CRM tool to create customer facing quotes.
• Deliver final quotes to Account Manager for final review and distribution to customer.
• Work with AM to build and maintaining high customer satisfaction through:
  • • Timely communication
    • Regular updates
    • Accurate quotes
• The SSR will be required to work independently with minimal supervision and will need to manage internal and external resources in order to deliver on customer requirements.
• Work with AM, Order Fulfillment, and Finance to process RMA requests.
• Ensure that all opportunities are accurate and up to date.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Provide leadership to others through example and sharing of knowledge/skill.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient computer skills including email, file management, word processing, spreadsheet, etc.
• Ability to Prioritize, organize, and delegate assignments.
• Perform other duties as assigned.

• Skills

• Strong customer service skill set.
• Able to work in fast-paced environment.
• Exceptional verbal and written communication skills.
• Proficient computer skills including Microsoft Word, PowerPoint, Excel and Outlook.
• Strong organization and presentation skills.
• Excellent time management skills.
• Decision-making, problem resolution and creative thinking skills.
• Able to multi-task while shifting priorities as required.

• Education and Experience Requirements

• Associate degree or equivalent related experience (minimum).
• 4 Years of inside account management experience in a technology field and knowledge of distribution channel experience or an equivalent combination of education and professional experience.
• Proficiency with CRM tools.
• Must be resourceful and creative to ensure goals are met.
• Exceptional attention to detail and organizational skills.
• Ability to multi-task with excellent priority time management skills for changing priorities.
• Results-oriented, self-starter who takes ownership of tasks.
• Collaborative team player focused on achieving goals.
• Ability to handle pressure in a professional manner.
• The Sales Support Representative (SSR) will be responsible for managing the quoting activity of an assigned list of accounts.
• Work with Account Manager and Pre-Sales teams to obtain necessary information to build customer facing quotes.
• Work with Distribution and Manufacturing Vendors to obtain pricing for quoting process.
• Follow the published SSR process flow and meet all established SLAs.
• Utilizes CRM and other tools to build customer facing quotes.
• Work with Order Fulfillment Team to insure clean handoff of POs.
• Escalate issues outside of the SSR Process Flow to Sales Operations Manager.

Responsibilities:

• Comply with Published SSR Processes and SLAs.
• Work in CRM tool to create customer facing quotes.
• Deliver final quotes to Account Manager for final review and distribution to customer.
• Work with AM to build and maintaining high customer satisfaction through:
  • • Timely communication
    • Regular updates
    • Accurate quotes
• The SSR will be required to work independently with minimal supervision and will need to manage internal and external resources in order to deliver on customer requirements.
• Work with AM, Order Fulfillment, and Finance to process RMA requests.
• Ensure that all opportunities are accurate and up to date.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Provide leadership to others through example and sharing of knowledge/skill.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient computer skills including email, file management, word processing, spreadsheet, etc.
• Ability to Prioritize, organize, and delegate assignments.
• Perform other duties as assigned.

Skills

• Strong customer service skill set.
• Able to work in fast-paced environment.
• Exceptional verbal and written communication skills.
• Proficient computer skills including Microsoft Word, PowerPoint, Excel and Outlook.
• Strong organization and presentation skills.
• Excellent time management skills.
• Decision-making, problem resolution and creative thinking skills.
• Able to multi-task while shifting priorities as required.

Education and Experience Requirements

• Associate degree or equivalent related experience (minimum).
• 4 Years of inside account management experience in a technology field and knowledge of distribution channel experience or an equivalent combination of education and professional experience.
• Proficiency with CRM tools.
• Must be resourceful and creative to ensure goals are met.
• Exceptional attention to detail and organizational skills.
• Ability to multi-task with excellent priority time management skills for changing priorities.
• Results-oriented, self-starter who takes ownership of tasks.
• Collaborative team player focused on achieving goals.
• Ability to handle pressure in a professional manner.